Carla Car Rental Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Shipping & Delivery5.0
- Good Value5.0
- Return Policy4.0
- Customer Service5.0
Recent Customer Reviews (3)
Tommaso
greatgreat
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Diogo Cardoso
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Lelio Lori
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Carla Car Rental Pricing
One-way rental fees
$50 - $300
Carla Car Rental Pros & Cons
Pros
1
Wide selection: Compares over 900 global and local car rental companies including major brands like Hertz, Avis, Budget, and Sixt across 60+ countries.
2
Flexible booking: Allows reservations and cancellations anytime with options to get refunds or use "Carla Cashes" for future rentals.
3
Customer support: Offers 24/7 support via email and call center to assist users.
4
Additional services: Provides features like "Peace of Mind" service guaranteeing full refund if issues arise at the counter, and 24/7 roadside assistance.
5
Convenience: App interface is reported as easy to navigate with flexible scheduling and filters for car types and rental services.
6
Payment options: Supports pay later in monthly installments and waives under-25 fees at some companies.
7
Cost Savings: Access to exclusive discounts, last-minute deals, and waived fees make renting more affordable.
8
Wide Selection: Extensive network of rental companies and vehicle options ensures finding the right car for any trip.
9
Convenience and Speed: Quick booking, instant confirmation, and skip-the-line service reduce wait times and hassle.
10
Peace of Mind: Comprehensive insurance and customer support enhance safety and confidence during rentals.
11
Flexibility: One-way rentals and easy cancellation policies accommodate diverse travel plans.
12
Global Reach: Service available in over 60 countries with 20,000+ locations worldwide.
CONS
1
Poor customer reviews: Has a very low rating (1.1 stars from 148 reviews) with many customers reporting scams, unprofessional service, and failure to provide booked cars.
2
Refund issues: Multiple complaints about refusal to refund deposits or payments when service was not provided.
3
Misleading bookings: Reports of booking discrepancies such as promised 7-seater cars being replaced with 5-seaters and additional unexpected charges.
4
License requirements not clearly stated: Some users were denied rentals due to international driver’s license requirements not disclosed during booking.
5
Customer service delays: Accusations of customer service tactics to delay or avoid responsibility.
6
Reported scams: Several users warn that the service is a scam and advise renting directly from car rental companies instead.
Carla Car Rental Features and Benefits
Features
Comprehensive Car Rental Comparison
Compares over 900 global and local companies including Hertz, Avis, Budget across 60+ countries for wide selection and best deals
User-Friendly Search
Search by airport, city, address, or hotel with map display of locations and hours for easy navigation
Instant Confirmation
Immediate booking confirmation with emailed voucher for quick reservation completion
Under 25 Fee Waiver
Waives under-25 driver fees at participating companies for cost savings
One-Way Rentals
Supports drop-off at different locations with clear fee information for travel flexibility
Free Upgrades and Last-Minute Deals
Provides free car upgrades and deals starting at $9/day for better value
24/7 Customer Service
Round-the-clock support via email and call center for quick assistance
Transparent Pricing
No hidden fees to prevent overpayment at the counter
Premium Protection Package
Comprehensive insurance covering accidents, windshield, tires with no deductible, 30% cheaper than average
Skip the Line Feature
Avoids long queues for faster car pickup
Roadside Assistance
24/7 help including towing, jump starts, flat tires, and lock-outs
Flexible Booking and Cancellation
Book and cancel anytime with full refunds or credits via Peace of Mind service
Low Starting Prices
Rentals from $9.90/day with 20% weekly and over 50% monthly savings
Payment Options
Supports pay later in installments for convenience
App Accessibility
Easy-to-navigate app and website for flexible scheduling and filters